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Dragi gosti,
Dobro došli na ovaj let Er Srbije!
Dear Guests,
Welcome aboard Air Serbia!
Er Srbija ovog meseca slavi važnu godišnjicu: svoj drugi rođendan. S
tim na umu, želeo bih da vama, našim gostima, izrazim iskrenu zahvalnost
na svesrdnoj podršci i poverenju, bez kojih ove naše prve dve godine ne bi
bile tako uspešne.
Takođe, zahvalnost na kontinuiranoj podršci dugujemo i našim akcio-
narima – Vladi Republike Srbije i Etihad ervejzu. Istovremeno bih želeo da
zahvalim našim zaposlenima, čiji je doprinos i naporan rad tokom protekle
dve godine učinio da naš uspeh postane realnost.
Zaputili smo se ovim putem pre dve godine i od tada smo svedoci ne-
prestanih i sveobuhvatnih poboljšanja na svim poljima; proizvodi i usluge
koje Er Srbija pruža svojim putnicima neuporedivo su bolji od onih koje je
njen prethodnik mogao da ponudi – iskustvo na letu je sada vrhunsko jer je
obnovljen enterijer unapređene flote vazduhoplova, poboljšane su usluge
hrane i pića na letu, a putnicima je pružena veća mogućnost izbora.
Danas Er Srbija leti ka 40 destinacija u 29 zemalja, i nudi letove ka
dodatne 62 popularne destinacije širom sveta, zahvaljujuci svojim kod-šer
partnerima.
Veoma smo ponosni na to što je Er Srbija veoma brzo postala ključni
pokretač ekonomskog rasta u Srbiji. Kako se jasno vidi iz nedavno objavlje-
nog nezavisnog izveštaja konsultantske kuće Oksford ekonomiks, Er Srbija
će direktno doprineti srpskoj privredi sa 211 miliona dolara tokom ove godi-
ne i podržaće ukupno 8.700 radnih mesta.
Preporod srpskog nacionalnog avioprevoznika nastavlja se i dalje i
sada smo pažnju usmerili na to da našim gostima obezbedimo najbolje
iskustvo na letu.
Uveli smo uslugu onlajn prijave na let (web check-in), koja ce mnogim
našim gostima poboljšati i pojednostaviti iskustvo putovanja. Nedavno
smo svečano otvorili i svoj Premijum salon na Međunarodnom aerodromu
Nikola Tesla u Beogradu. Salon nudi veliki izbor mogućnosti namenjenih
zadovoljenju raznovrsnih potreba savremenih poslovnih putnika i turista.
U ovom trenutku uvodimo uslugu koja će omogućiti pristup Internetu
kao i upotrebu mobilnog telefona na letu – Er Srbija „Wi-Fly“. Zadovoljstvo
nam je da objavimo da je, posle nedavnih uspešnih proba, preko našeg
službenog naloga poslat prvi tvit ikada upućen s neba iznad Srbije. Malo
je aviokompanija u svetu koje nude mogućnost ove usluge – bar ovde u
Evropi, a Er Srbija ce i u ovome preteći mnoge od svojih vecih konkurenata,
konsolidujući svoju poziciju vodeceg avioprevoznika u regionu.
Za vas pripremamo još inovacija u uslugama, a uslediće i nova uzbu-
dljiva predstavljanja.
Ovog meseca zemlja u fokusu magazina
Elevate
je Velika Britanija, ze-
mlja bogate istorije, prepuna kontrasta, sa širokim spektrom pejzaža i razli-
čitih kultura. Engleska, Vels, Škotska i Severna Irska – jedinstvene su zemlje,
svaka sa svojim pravom, kulturom i tradicijom. Glavni grad Velike Britanije je
London, jedan od vodecih svetskih gradova i glavni centar umetnosti, kultu-
re, finansija i turizma, a takođe i jedan od najposećenijih svetskih gradova.
Er Srbija dnevno leti između svog čvorišta u Beogradu i londonskog
aerodroma „Hitrou“.
U ime celog tima Er Srbije hvala vam što letite s nama i radovaćemo
se ponovnoj prilici da vas opet ugostimo na nekom od naših letova.
Dane Kondić
Generalni direktor
Er Srbije
Air Serbia is this month celebrating an important anniversary: it’s our
second birthday. With this in mind, I would like to offer our thanks and ap-
preciation to you, our guests, for your continued support and trust, without
which our first two years could not have been such a success.
We also owe a debt of gratitude to our two shareholders – the Gov-
ernment of the Republic of Serbia and Etihad Airways – for their continued
support, as well as to the men and women of Air Serbia, whose hard work
and commitment throughout these past two years have made our success
a reality.
We embarked on a new journey two years ago and since then we
have seen continuous improvements across the board, while the products
and services that Air Serbia provides to its guests are incomparable with
those of its predecessor – the inflight experience has become world class,
with refurbished interiors for an upgraded fleet, improved catering services
and increased options for our guests.
Air Serbia today flies to 40 destinations in 29 countries, as well as
offering an additional 62 popular destinations worldwide, courtesy of its
codeshare partners.
We are proud that Air Serbia has quickly become a key driver of eco-
nomic growth in Serbia, as clearly reflected by the recent Oxford Econom-
ics’ independent study estimating that Air Serbia will this year provide a
core contribution of US$211 million to the Serbian economy and support
8,700 jobs.
The rebirth of Serbia’s national airline is continuing unabated and we
are now focusing on delivering the best possible guest experience.
We have introduced our own web check-in option, which will simplify
and enhance the travel experience for many of our guests. We also re-
cently unveiled our very first Premium Lounge at Belgrade’s Nikola Tesla
International Airport. The lounge boasts a wide array of facilities, catering
to the diverse needs of today’s premium business and leisure travellers.
At this moment, we are introducing inflight WiFi and mobile com-
munications service – “Air Serbia Wi Fly”. Having successfully tested our
systems recently, we are pleased to report that the first ever tweet from
the skies above Serbia was sent from our official account. Few airlines in
the world provide this service – certainly here in Europe, yet Air Serbia will
leapfrog many of our bigger rivals and further consolidate its position as
the region’s leading carrier.
Other product innovations and exciting announcements are set to
follow.
Elevate’s country in focus this month is the UK, a land of tremendous
history, filled with contrasts, a wide variety of landscapes and diverse cul-
tures. England, Wales, Scotland and Northern Ireland are all unique coun-
tries in their own right, with their own cultures and traditions. The UK capi-
tal of London is one of the world’s leading cities and a major global centre
of art, culture, finance and tourism, as well as being one of the world’s
most visited cities. Air Serbia operates daily flights between its Belgrade
hub and London Heathrow.
On behalf of the entire Air Serbia team, thank you for flying with us
today and we look forward to welcoming you aboard again soon.
Dane Kondić
CEO
Air Serbia