Er Srbija » Air Serbia | 5 Reč dobrodošlice Welcomemessage I’MHAPPY THAT WE MANAGED TO ACHIEVE SATISFACTORY results last year, despite all the challenges. We carried over 1.5 million passengers in 2021, representing an 83% year-on-year increase. These numbers are evenmore significant whenwe consider that the coronavirus pandemic continues to restrict travel greatly. Such results encourage us and show that we are making good progress towards achieving our goal in 2023: to reach thepre-pandemic levelsof the record-breaking2019. Lofty goals requiremajor investments - of time, effort, energy and resources. In order to support the planned expansion, we’ve started modernising our regional fleet. The new turboprop ATR 72-600, which we welcomed in late January, is the first step on that path. Renewing the fleet is one of themost important strategic decisions that will fortify our position as regional leader, significantly improve operational efficiency and, as our primary goal, the quality of the service we provide. We are happy to restore the seasonal Zadar service, and thus we will use our new aircraft to fly you to six destinations in Croatia during the summer season. Our further expansion on the European market will follow in June, when we plan to launch routes from Belgrade to three more new destinations: Hanover, Nuremberg and Salzburg. We are continuing themassive expansion of our network in order to complement the existing service andprovide youwith the broadest possible selection when planning your trips and holidays. We plan to fly to more than 60 destinations in Europe, North America and the Middle East this year. Considering that a trip begins long before a flight is boarded –with planning and organisation, we have enabled you to complete that phase of preparations as quickly and conveniently as possible. With the aimof providing the best possible customer experience, we launched a newversion of ourmobile app that will make itmuch easier for you to purchase flight tickets and additional services. The system is so advanced and simple that you will require just a fewminutes to book a ticket, even if you’ve never previously used the app. Alongwithall the interesting innovations andadvances that we’ve prepared for you, we are also looking forward to the start of spring, as that means that the summer season for air transport is approaching: it begins on 31st March. An exciting and dynamic period is ahead of us, andwe hope that you are ready for all the journeys and the destinations that we will be taking you to. Start planning your new adventures now, because, as Hans Christian Andresen said, “to travel is to live”. Enjoy the flight and have a good trip, JIRI MAREK, CEO AIR SERBIA Dragi putnici, Dear Passengers, Mart 2022. godine March 2022 Jiri Marek CEO Air Serbia DRAGOMI JE ŠTO SMO TOKOMGODINE KOJA je za nama, uprkos svimizazovima, uspeli da ostvarimo zadovoljavajuće rezultate. U 2021. smo prevezli više od 1,5 miliona putnika, što predstavlja uvećanje od čak 83 odsto u odnosu na 2020. godinu. Navedene brojke dodatno dobijaju na značaju imajući u vidu da pandemija korona virusa i dalje u velikoj meri ograničavamogućnosti putovanja. Takvi rezultati nas ohrabruju i pokazuju da smo na dobromputu ka ostvarivanju cilja koji smo zacrtali za 2023. godinu – dostizanje pretpandemijskih nivoa iz rekordne 2019. godine. Krupni ciljevi zahtevaju i velika ulaganja – vremena, truda, energije, ali i resursa. Kako bismo podržali planiranu ekspanziju, započeli smo modernizaciju naše regionalne flote. Novi turbo-elisni avion tipa ATR 72-600, kojem smo dobrodošlicu poželeli krajem januara, predstavlja prvi korak na tomputu. Obnova flote je jedna od najznačajnijihstrateškihodlukakojećeučvrstiti našupoziciju regionalnog lidera, značajnounaprediti operativnu efikasnost i, ono što nam je primarno, kvalitet usluge koju vam pružamo. Raduje nas što obnavljamo sezonsku liniju do Zadra, pa ćemo vas tokom leta novim avionom prevoziti do čak šest destinacija u Hrvatskoj. Dalje širenje na tržištu Evrope nas očekuje od juna, kada se pripremamo da poletimo do još tri nove destinacije iz Beograda – Hanovera, Nirnberga i Salcburga. Nastavljamo sa snažnomekspanzijomnašemreže kakobismodopunili postojeću uslugu i pružili vam što veći izbor prilikom planiranja putovanja i odmora. Plan nam je da ove godine letimo do više od 60 destinacija u Evropi, Severnoj Americi i na Bliskom istoku. S obzirom na to da putovanje počinje mnogo pre ukrcavanja na let planiranjem i organizacijom, omogućili smovamda što rasterećenije i bržeprođetekroz tu fazu. U cilju pružanja najboljegmogućeg korisničkog iskustva, pokrenuli smonovuverzijunašemobilneaplikacije, koja će vamznačajno olakšati kupovinu avio-karata i dodatnih usluga. Sistem je toliko savremen i jednostavan, da će vam za rezervaciju karte biti dovoljno svega nekoliko minuta, čak i ukoliko nikada ranije niste koristili mobilnu aplikaciju. Uz sve zanimljivenovinekoje smovampripremili, radujemo se i početku proleća jer je to znak da se bliži letnja sezonauavio-saobraćaju,kojastartujeveć31.marta.Pred nama je uzbudljiv i dinamičan period i nadamo se da ste spremnizasvaputovanjaidestinacijenakojećemovaspovesti.Počnitevećsadadaplaniratenoveavanture, jerkako jeHansKristijanAndersengovorio– putovati znači živeti. Uživajte u letu i srećan put, JIRŽI MAREK, GENERALNI DIREKTOR ER SRBIJE
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