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Dragi gosti,
Dobro došli na ovaj let Er Srbije!
Dear Guests,
Welcome aboard Air Serbia!
Er Srbija vas sa zadovoljstvom obaveštava da je ostvarila veliki
napredak u svim oblastima svog delovanja, što se ogleda u nedav-
no objavljenim rezultatima za prvu polovinu godine.
Nastavili smo da postižemo uspehe u skladu s jasnim ko-
mercijalnim ciljevima koje su postavila naša dva deoničara, Vlada
Republike Srbije i Etihad ervejz. Drago nam je što naša poslovna
strategija – koja kombinuje održivi, finansijski razborit prirodni rast i
razvoj proširenjem kodšer partnerstva – nastavlja da donosi rezul-
tate. Važno je da i dalje rastemo ne samo kad je reč o prihodima i
broju putnika, već i u smislu učinka, ugleda i zrelosti, postajući tako
regionalni lider u avio-saobraćaju u relativno kratkom periodu.
I dok se približavamo našoj drugoj godišnjici, u oktobru ove
godine, i dalje nam je u središtu pažnje poboljšanje ponude i ra-
zvitak naših ljudi. Ove godine je ključna oblast predstavljanje niza
novih proizvoda i usluga koji teže daljem unapređenju opšteg
zadovoljstva naših gostiju. Uz najvažnije oblasti putničkog iskustva
– udobnost, komfor i zabavu – to će biti u središtu naše pažnje do
kraja ove godine.
Imajući ovo na umu, nedavno smo uveli uslugu prijave na let
preko Interneta, koja je dostupna za sve letove Er Srbije iz Beogra-
da, kao i za naše letove iz Abu Dabija, Londona, Istanbula, Bejruta,
Praga i Bukurešta. Ova usluga omogućava našim gostima da se
registruju za svoj let, izaberu sedište i odštampaju kartu za ukrca-
vanje sa bilo kog uređaja koji ima pristup Internetu, i to najranije
36 sati i najkasnije 60 minuta pre planiranog vremena polaska.
Na aerodromu, putnici koji sa sobom nose samo ručni prtljag, ne
moraju da odlaze na šalter za prijavu na let već mogu odmah da
se upute na pasošku i bezbednosnu kontrolu. Uslugu prijave na let
preko Interneta mogu da koriste i gosti koji imaju prtljag za predaju.
Potrebno je da svoj prtljag donesu na šalter za brzu predaju prtljaga
najkasnije 45 minuta pre poletanja. Ovo omogućava gostima da
bez žurbe stignu na odlazni izlaz, najkasnije 20 minuta pre plani-
ranog poletanja. Uvereni smo da će usluga prijave putnika na let
preko Interneta doprineti da se proces poletanja još više olakša i
bude udobniji, omogućavajući našim gostima da zaista uživaju u
svom putovanju.
U centru pažnje ovog meseca je Slovenija, bliski sused iz re-
giona. Slovenija je mala država s raznovrsnim prirodnim lepotama
u srcu Evrope, gde se Alpi sreću s Mediteranom, a Panonska nizija
dodiruje Karst. U Sloveniji možete da stignete od skijaških padina
do primorja za samo nekoliko sati. Glavni grad, Ljubljana, nudi sve
pogodnosti jednog glavnog grada i u isto vreme čuva druželjubivost
i opuštenost malih gradova. Er Srbija dva puta dnevno leti između
svog čvorišta u Beogradu i ljubljanskog aerodroma „Jože Pučnik“, u
kod-šer partnerstvu sa slovenačkom aviokompanijom Adrija Ervejz.
U ime celog tima Er Srbije hvala vam što letite s nama i radova-
ćemo se ponovnoj prilici da vas opet ugostimo na nekom od naših
letova.
Dane Kondić
Generalni direktor
Er Srbije
Air Serbia is pleased to report that it is making great progress
across all areas of its operations, as reflected in our recently an-
nounced results for the first half of this year.
We have continued to deliver against the clear commercial man-
date set out by our two shareholders, the Government of the Republic
of Serbia and Etihad Airways. We are pleased that our business strat-
egy – combining sustainable, financially prudent organic growth and
development through the expansion of codeshare partnerships – is
continuing to drive our results. Importantly, we have continued to
grow not just in terms of revenue and passenger numbers, but also in
terms of performance, reputation and maturity, emerging as a regional
industry leader in a relatively short period of time.
As we approach our second anniversary later this year, we con-
tinue to focus on the enhancement of our offer and the development
of our people. A key area of focus this year is the introduction of a
series of innovative products and services aimed at enhancing the
overall guest experience. Adding to key areas of the travel experi-
ence – comfort, convenience and entertainment – these will be at the
centre of our attention for the remainder of this year.
It was with this in mind that we recently launched our web check-
in service, which is now available for all Air Serbia services from Bel-
grade, as well as our flights from Abu Dhabi, London, Istanbul, Beirut,
Prague and Bucharest. This feature allows our guests to check-in
for their flight, select a seat and print a copy of their boarding pass,
from any web-enabled device, from as early as 36 hours and no later
than 60 minutes, prior to their flight. At the airport, guests carrying
hand baggage can simply bypass the check-in counter and pro-
ceed directly to passport and security control. Web check-in can
also be used by guests with baggage that needs to be checked-in.
Luggage can be simply dropped off at the special ‘Baggage Drop-
Off’ counter no later than 45 minutes before the flight. This allows
guests to arrive at the departure gate conveniently, no later than just
20 minutes before their flight’s scheduled departure time. We are
confident that the web check-in feature will contribute to an even
smoother and seamless departure process, providing our guests with
additional convenience and time to truly enjoy their travel.
In focus this month is Slovenia, a close neighbour in our region.
Slovenia is a small country with diverse natural beauty in the heart of
Europe, where the Alps meet the Mediterranean and the Pannonian
Plain meets the Karst. In Slovenia you can travel from the ski slopes to
the seaside in just a few hours. The country’s capital, Ljubljana, offers
all the facilities of a modern capital, while preserving its small-town
friendliness and relaxed atmosphere. Air Serbia operates double-
daily flights between its hub in Belgrade and Ljubljana’s Jože Pučnik
Airport, through a codeshare partnership with Slovenian carrier Adria
Airways.
On behalf of the entire Air Serbia team, I thank you for flying with
us today and look forward to welcoming you onboard again soon.
Dane Kondić
CEO
Air Serbia