Elevate_october_2016

Dragi gosti,

Lideri smo u uslugama koje pružamo gostima

Dear Guests,

Leading the way in guest experience

When we launched Air Serbia, our vision was to be the best airli-

ne in Southeast Europe, and to do that we placed a huge emphasis on

guest experience.

We introduced web check-in, launched a new service called Wi-Fly,

allowing you to connect to the internet on our flights, debuted Eleva-

te Play, our content streaming service, started offering the Sky Au Pa-

ir inflight childcare service on our New York flights, and just over a year

ago, opened the doors to our Premium Lounge at Nikola Tesla Airport.

Today, our offering is easily up there with the best.

I recently had the pleasure of talking to some guests, who were

having a bite to eat at our Premium Lounge before their flight to New

York. I was delighted to hear that they had really enjoyed its ambien-

ce, excellent service and stylish setting.

As soon as they step inside, guests are welcomed to the Premi-

um Lounge by our attentive, friendly staff. We have a great buffet

service for those on the go, while travellers with a bit more time ha-

ve a restaurant-quality selection of à la carte meals, including tho-

se for children with signature dishes such as ‎ćevapčići and mućkali-

ca. The finest Serbian beverages are available including rakija and top

wines. Trained baristas from Kafeteria also serve special artisan roa-

sted coffee.

When you factor in deluxe showers and modern business facili-

ties, it’s easy to see why our Premium Lounge has proven so popu-

lar, welcoming more than 23,000 travellers over the past 12 mont-

hs alone.

As we move forward, we are committed to pushing the envelo-

pe further when it comes to our products and services, to make sure

you have the best experience possible with Air Serbia. As part of this

we are especially looking forward to switching to the Sabre reservati-

on system in early 2017, which will enable us to introduce many exci-

ting innovations for you.

We’re also coming up to our third anniversary on 26 October and

in the next edition of Elevate, our inflight magazine, you’ll be able to

read a special retrospective of our many achievements so far.

I hope you enjoy this flight and thank you once again for cho-

osing Air Serbia.

Kada smo osnovali Er Srbiju, naša vizija bila je da budemo najbo-

lja avio-kompanija u jugoistočnoj Evropi, zbog čega smo akcenat sta-

vili na kvalitet usluge i ponude za naše goste.

Uveli smo prijavu na let putem interneta, pokrenuli nov servis pod

nazivom

Wi-Fly

, koji vam omogućava da budete onlajn na našim leto-

vima, otpočeli sa

Elevate Play

, uslugom striminga sadržaja, predstavi-

Sky Au Pair

uslugu brige o deci na našim letovima za Njujork, a pre

nešto više od godinu dana otvorili smo i vrata Premijum salona na Ae-

rodromu

Nikola Tesla

Danas je naša ponuda, zahvaljujući svemu tome, među najboljima.

Nedavno sam imao zadovoljstvo da razgovaram sa našim gosti-

ma u Premijum salonu Er Srbije. Imali su vremena da prezalogaje pre

leta za Njujork i bio sam oduševljen slušajući koliko su uživali u ambi-

jentu, vrhunskoj i modernoj usluzi.

Čim kroče u naš Premijum salon, goste dočekuje ljubazno i posve-

ćeno osoblje. Onima koji su samo u prolazu na raspolaganju je bife, a

gosti koji imaju malo više vremena između dva leta mogu da uživa-

ju u kvalitetnim

à la carte

obrocima, među kojima su i najpopularni-

ja tradicionalna jela - ćevapčići i mućkalica. Tu je i poseban meni za

decu, kao i izbor najboljih srpskih pića, uključujuci rakije i vrhunska vi-

na, ali i najbolja ponuda odabranih vrsta kafe koju prave iskusni bari-

sti Kafeterije.

Kada se još uzmu u obzir vrhunske tuš-kabine i moderni poslovni

centar, nije teško zaključiti zašto je naš Premijum salon postao toliko

popularan i ugostio više od 23.000 putnika u poslednjih 12 meseci.

Na početku četvrte godine poslovanja želimo da pomeramo gra-

nice još dalje kada su u pitanju naši proizvodi i usluge, te da obezbe-

dimo najbolje moguće iskustvo svima vama koji putujete Er Srbijom. S

tim u vezi, posebno se radujemo prelasku na nov rezervacioni sistem

Sabre

koji startuje početkom 2017. godine, što ce nam omoguciti da za

vas uvedemo još mnogo uzbudljivih novina.

Približavamo se našem trećem rođendanu 26. oktobra i u slede-

ćem izdanju

Elevate

, našeg magazina u avionima, moći ćete da proči-

tate specijalnu retrospektivu svega onoga što smo postigli do sada.

Nadam se da uživate na našim letovima i zahvaljujem još jednom

što birate Er Srbiju.

Dane Kondić,

Generalni direktor

Er Srbije

Dane Kondić

Chief Executive Officer

Air Serbia