112 | Er Srbija » Air Serbia ER SRBI JA INFO AIR SERBIA INFO ER SRBIJA JE NA SVOM SAJTU nadogradila stranicu za podršku koja, osim relevantnih informacija i e-vaučera, sada nudi i dodatne obrasce namenjene putnicima. Time je značajno olakšana komunikacija u vezi sa refundiranjem novca za karte u slučaju promene statusa leta ili otkazivanja putovanja usled pandemije virusa korona. Zahvaljujući ovom unapređenju, naši putnici na brz i efikasan način mogu da saznaju sve o svojim pravima, a u slučaju potrebe vrlo lako i na vreme mogu da pronađu potrebna objašnjenja kako da dobiju nadoknade ili povraćaj novca, pri čemu su njihova lična prava i podaci u potpunosti zaštićeni. Sve informacije o našoj politici besplatne zamene karata, vaučerima za buduća putovanja ili trenutnom povraćaju sredstava, kao i svi potrebni kontakti i adrese prikazani su transparentnije nego do sada. U cilju otklanjanja svih smetnji i neželjenih efekata izazvanih situacijom sa kovidom-19, naše usluge i veb-stranica biće unapređivani i ubuduće. UNAPREĐENJE PODRŠKE PUTNICIMA NA NAŠEMSAJTU IMPROVING PASSENGER SUPPORT ON OURWEBSITE AIR SERBIA HAS UPGRADED THE PASSENGER support page on its website, which now offers - in addition to relevant information and e-Vouchers - additional forms intended for passengers. This upgrade has eased communication significantly with regard to ticket refunds in the event of a change to flight status or travel cancellations caused by the Coronavirus pandemic. Thanks to this improvement, our passengers can learn about their rights quickly and efficiently, and if needed they can easily and quickly find the necessary explanations on how to receive compensation or a refund, while their personal rights and data remain fully protected. All information about our policy of changing tickets free of charge, vouchers for future trips or immediate refunds, as well as all necessary contacts and addresses, are now displayed more transparently than before. In order to eliminate all interferences and side effects caused by the situation with COVID-19, our services and website will continue to improve in the future. All our services and website airserbia.com will continue to improve in the future Sve naše usluge i veb-stranica airserbia. combiće unapređivani i ubuduće
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