| 109 attentive topassengers and their expectations, aswell as o ering innovative services and an always more uid and pleasant experience. This translates into a direct, smiling interaction between sta operating the airports and the passengers travelling there. Thus, for one day, employees and partners of our platforms are mobilised to meet passengers and o er them a warm and personalised welcome. The 2019 edition includes many culinary and cultural events, artistic performances and the presentation of artisan creations. Belgrade NikolaTesla Airport, as part of the VINCI Airports network, this year for the rst time participated in the SmilingDay, a key event inVINCI Airports that embodies group commitment to service quality. OnSmilingDay, all airport sta , regardless of their job, reach out to passengers and o er them a friendly welcome. The event at Belgrade Nikola Tesla Airport was organised in the central halls of both terminals and in the transit area. During the event that celebrates another key component of VINCI Airports’ strategy, a sense of place, more than 100VINCI Airports Serbia employees had the opportunity to greet more than 15,000 passengers o ering them adjusted scenery, performances of the folklore society, refreshments and gifts. Passengers had the opportunity to participate in a Facebook photocontest andtowin ights toanother VINCI Airports’destinations – Lyon, France. The Smiling Day event was rst held at Nantes Airport and has spread across the entire VINCI Airports network since 2012. Last year, 1,340 VINCI Airports employees welcomed 280,000 passengers arrivingor departingon 2,000 ights.