Er Srbija » Air Serbia | 5 Reč dobrodošlice Welcomemessage POČINJE MAGIČNO DOBA GODINE, KADA SE U VAZDUHU osećaju euforija i nestrpljenje da se hrabro započne novo i uzbudljivo poglavlje. To je vreme kada se čini da je sve moguće i da će nam odbrojavanje do sklapanja kazaljki u ponoć 31. decembra doneti ispunjenje svih želja. Mi u Er Srbiji više verujemo u planove, strategiju i dobro promišljene korake na putu do cilja. Godina koju ispraćamo bila je specifična – posledice pandemije i dalje se osećaju na globalnom nivou, ograničenja u putovanjima još su prisutna, a planiranje je otežano jer je sve lako podložno promenama. Ipak, možemo reći da je ova godina za nas bila bolja od prethodne. Samo u prva tri kvartala 2021. prevezli smo za 40 odsto više putnika nego tokom cele 2020. godine. Naporno smo radili, brzo se prilagođavali promenljivoj situaciji i pratili potrebe putnika, pa ni napredak nije izostao – u gotovo svim segmentima ostvarili smo bolje rezultate od industrijskog proseka. Postavili smo čvrste temelje i verujemo da će 2022. godina biti još bolja. Nastavljamo da prilagođavamo mrežu, radimo na digitalizaciji poslovanja i unapređenju korisničkog iskustva. Najlepši mogući način za ispraćaj stare i ulazak u novu godinu, ujedno i najbolji praznični poklon dragim ljudima, predstavljaju upravo putovanja. Ne kaže se bez razloga da je „putovanje jedina stvar koju kupujete a da vas čini bogatijim“. Imajući to u vidu, pripremili smo za vas specijalnu zimsku ponudu kako biste kraj ove i početak naredne godine proslavili na nekim od najpopularnijih destinacija iz naše mreže. Doček Nove godine ispred Brandenburške kapije uz tradicionalnu krofnu sa džemom u Berlinu ili uz vatromet na trgovima u Diseldorfu i Štutgartu; mediteranski doček u duhu Barselone – veseo i bučan; bajkoviti doček u nordijskim zemljama – Oslo, Kopenhagen i Stokholm bliži su vam nego ikada uz našu zimsku ponudu. Tokom novogodišnjih praznika pojačali smo i frekvenciju letenja do gradova u regionu koji su tradicionalno veoma popularni u ovom periodu, kao što su Zagreb i Ljubljana. Izbor je na vama, a mi smo tu da se pobrinemo da uživate u svakom trenutku putovanja do željene destinacije i u povratku kući. To je ujedno i ono što vam želimo u 2022. godini – da što više putujete sa nama, kao i da se uvek sa osmehom vraćate najdražoj destinaciji na planeti – svom domu. Uživajte u letu i srećan put. DANKAN NEJSMIT, GENERALNI DIREKTOR ER SRBIJE THEMAGICALTIMEOFTHEYEARHASBEGUN; the time when you can feel euphoria in the air and an eagerness to boldly open a new and exciting chapter. This is the time of year when everything seems possible and it is as if the countdown to the meeting of the hands of the clock at midnight on 31st December will make all our wishes come true. At Air Serbia, we place more trust in plans, strategies and well-conceived steps on the path to achieving a goal. The year behind us was very specific – the consequences of the pandemic can still be felt globally, travel restrictions are still aroundand it remainsmoredifficult tomakeplans, with the possibility that everything could easily change in an instant. However, we can say that, for us, this year was better than the last one. In the first three quarters of 2021 alone, we carried 40 per centmore passengers thanwe did during thewholeof 2020.Weworkedhard, adaptingquickly to the shifting situation, and kept pace with the needs of passengers. This ensured that progress was not lacking and that we achieved better results than the industry average in almost all segments. We have laid strong foundations to support the belief that 2022 will be even better. And we are continuing to adapt our network, digitalise our operations and improve the user experience. The best possible way to see out the old year andwelcome the new one, but also the best holiday gift for your loved ones, is travel. It isn’t without good reason that we say “travel is the only thing you buy that makes you richer”. With that in mind, we have prepared a special winter offer for you to celebrate the end of this year, and the start of the next one, at some of our network’smost popular destinations. Celebrating theNewYear infront ofBerlin’s Brandenburg Gate, with a traditional jelly doughnut, or with fireworks on the squares of Düsseldorf or Stuttgart; a Mediterraneanparty inthe spirit ofBarcelona– joyous and loud; a fairy-tale New Year’s Eve in one of the great Nordic cities – Oslo, Copenhagen or Stockholm. These options are all closer thanever before thanks toourwinter offer.We’ve also increased the frequency of our flights during the holiday season to the cities of the region that are traditionally very popular in this period, such as Zagreb and Ljubljana. The choice is yours, and we’re here to ensure that you enjoy every moment of the journey to and from your desired destination. And that’s alsowhat we wish for you in 2022: to travel withus asmuchas youcan, and toalways return toyour favouritedestinationontheplanet–yourhome–withasmile. Enjoy the flight and have a good trip, DUNCAN NAYSMITH, CEO AIR SERBIA Dragi putnici, Dear Passengers, Decembar 2021. godine December 2021 Duncan Naysmith CEO Air Serbia
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