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7

Dragi gosti,

Naša najbolja godina do sada

Dear Guests,

Our biggest year yet

2016 has been an incredible journey for Air Serbia and with the

winter holidays here and the New Year in sight, it’s a great time to take

stock of what we have accomplished.

This year we expanded our network to 44 cities, welcomed an

Airbus A330 into our fleet and improved our services across the board.

But the day that stands out for me especially is Thursday 23 June, when

our first flight took off for New York.

It’s times like this, when many of us are travelling to see loved

ones, that the benefits of having non-stop flights to North America

shine through.

We are now the only carrier offering transatlantic flights to the

United States from Southeast Europe, and while that sets us apart, it

is our focus on making your journey with us comfortable that really

makes the flight special.

At Air Serbia we have made it a point to pay attention to the fin-

er details. That is why on our A330 we have a Business Class cabin with

18 comfortable seats that lie flat when you want to sleep, à la carte

Dine on Demand meals, inflight internet connectivity and even special-

ly-trained cabin crew – Sky Au Pairs – who help families with kids.

This focus extends to our regional flights, too, which have this year

seen the launch of our streaming entertainment service – Elevate Play –

across the A319/320-family fleet.

Installing the app on your smartphone or tablet opens up a wide

catalogue of films, TV shows and music that you can enjoy en route to

your destination. There’s something for every member of the family

and the content is both in English and Serbian.

We have many more exciting enhancements planned for 2017,

chief of which is our upcoming move to the Sabre system, a cut-

ting edge IT platform used in the aviation industry. It will mark a step-

change for our business and even more importantly, for our guests

by providing you with more booking options and a more personalized

travel experience, as an example.

Making such smart investments is all part of our plan to ensure

the future growth and success of Air Serbia.

I would like to wish you a Merry Christmas (if you celebrate it

in December) and a happy and prosperous New Year. Thank you for

choosing to fly with Air Serbia and I hope you enjoy this journey.

Protekla 2016. godina predstavlja neverovatno putovanje za Er Sr-

biju, a sa zimskim raspustom i Novom godinom pred nama, pravo je

vreme i sjajna prilika da se napravi pregled svega onoga što smo po-

stigli.

Ove godine smo proširili našu mrežu na 44 grada, uveli erbas A330

u flotu i značajno poboljšali sve naše usluge. Ipak, dan koji bih posebno

izdvojio jeste četvrtak 23. jun, kada je poleteo naš prvi let za Njujork.

U danima kakvi su ovi pred nama, kada mnogi putuju da vide svo-

je voljene, još je očiglednije kolike su prednosti koje donose redovni le-

tovi do Severne Amerike.

Mi smo sada jedini avio-prevoznik iz jugoistočne Evrope koji nudi

transatlantske letove za SAD, ali time naši ciljevi nisu do kraja ispunjeni.

Želimo da to putovanje sa nama za vas bude najudobnije moguće i da

let za Njujork bude nezaboravno iskustvo.

U Er Srbiji smo se zato potrudili da obratimo pažnju i na najsitnije

detalje. U našem A330 imamo biznis klasu sa 18 komfornih sedišta ko-

ja mogu da se izvuku u ležaj ako želite da spavate, a la carte obroke po

želji putnika, internet vezu u avionu, pa čak i specijalno obučenu posa-

du - Sky Au Pair, osoblje koje pomaže porodicama sa decom.

Ovo naše nastojanje odnosi se i na regionalne letove, pa smo ove

godine pokrenuli Elevate Play, striming servis za zabavu, u svim avioni-

ma A319 i A320 naše flote.

Instaliranjem ove aplikacije na smart telefonima ili tabletima, dobi-

jate pristup velikom izboru filmova, TV serija i muzike u kojima možete

uživati na putu do svog odredišta. Ima tu ponešto za svakog člana po-

rodice, a sadržaj je dostupan i na engleskom i srpskom jeziku.

U 2017. godini planiramo još mnogo uzbudljivih i sjajnih poboljša-

nja naših usluga. Pre svega, predstoji nam prelaz na Sabre sistem, vr-

hunsku IT platformu koja se primenjuje u avio-industriji. To ce označi-

ti veliku promenu za naše poslovanje, ali što je još važnije, vama, našim

gostima, pružice više opcija za rezervacije karata i mnogo ličnije i bolje

iskustvo na putovanjima.

Ovakve pametne investicije su deo našeg plana da osiguramo bu-

duci uspeh i rast Er Srbije.

Hteo bih da vam poželim srećan Božic (ukoliko u decembru slavi-

te ovaj praznik) i srećnu i prosperitetnu Novu godinu. Hvala što ste oda-

brali da letite Er Srbijom i nadam se da cete uživati u ovom putovanju.

Dane Kondić,

Generalni direktor

Er Srbije

Dane Kondić

Chief Executive Officer

Air Serbia