Elevate December 2014 - page 7

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Dragi gosti,
Dobro došli na let Er Srbije!
Dear Guests,
Welcome aboard Air Serbia!
Praznici se bliže i vreme je da se osvrnemo na godinu koju
ostavljamo za sobom, ali i da pogledamo unapred, ka novoj godini
koju iščekujemo. Kad je o Er Srbiji reč, imamo dosta tema za
razmišljanje.
Godina za nama bila je ispunjena velikim promenama i
uspesima. Ne samo što smo otvorili deset destinacija i osnovali
Aviolet, novi brend za čarter usluge, već smo treći kvartal završili
sa 1,8 miliona prevezenih gostiju, što predstavlja rast od 66 odsto
u odnosu na isti period prošle godine. Ovakav uspeh delimično je
rezultat i ponovnog povezivanja gradova i regiona između kojih
godinama unazad nije bilo direktnih veza. Mnogo smo uložili i u
našu kompletnu ponudu – od novijih aviona do potpuno novog je-
lovnika tokom leta. Ova ulaganja ne bi bila moguća bez predanog
rada i odanosti naših zaposlenih, kao i naših deoničara. Što je još
važnije, ništa od svega urađenog ne bi imalo smisla bez vas, naših
dragih gostiju i bez vaše podrške.
U svetu i delatnosti u kojima su problemi pravilo, a klijenti
nikada nisu imali veći izbor, za nas gost i dalje ostaje u središtu
svega što radimo. Mi postojimo zbog vas. Uprkos našem ubrzanom
razvoju, osnovni cilj uvek će nam biti da vama pružimo najbolju
moguću uslugu. To je krajnja svrha svega što radimo.
A sada o budućnosti. Posle prekida od 23 godine, 12. decem-
bra uvešćemo dva leta dnevno na liniji ka Zagrebu. Time ćemo
povećati broj gradova ka kojima letimo u Hrvatskoj, sa postojeće
tri sezonske linije ka hrvatskom primorju (Dubrovnik, Split i Pula)
na ukupno četiri destinacije. Time ćemo našim gostima pružiti širi
izbor i dati još većem broju ljudi u našoj i partnerskim saobraćaj-
nim mrežama dodatne razloge da putuju Er Srbijom.
Za 2015. planiramo još novina kao i stalno unapređenje naše
ponude u avionu. Biće mi zadovoljstvo da ih podelim s vama
tokom naredne godine.
Ali o tome ćemo sledeće godine.
U jeku opštih prazničnih priprema, radujem se što će Er Srbija
biti tu da poveže porodice i prijatelje kako bi predstojeće praznike
proslavili zajedno. U ime svih u Er Srbiji, zahvaljujem svakom gostu
ponaosob na podršci i želim vam sve najbolje u novoj godini, sa
nadom da će 2015. biti bar onoliko uspešna koliko i 2014.
Dane Kondić
Generalni direktor
Air Serbia
With the festive season upon us, it is a time of year for reflec-
tion – the year that we are about to leave behind us and looking
forward, to the new year that we are about to welcome. And so at
Air Serbia, we too have much to reflect on.
We look back at a year of tremendous change and success.
One in which saw us not only launch ten destinations, but also a
new charter brand – Aviolet. During October, we proudly announ-
ced that we had by the end of Q3, carried 1.8 million guests – an
increase of 66% over the corresponding period last year. Much of
this success was attributed to reconnecting cities and regions that
had for many years, had no direct air link. We had also invested
much in our on board product offering – from newer aircraft to
completely refreshing our F & B offering. These investments
would not have been possible without dedicated and committed
employees, not to mention the ongoing support of our sharehol-
ders. Most importantly however, none of this would have meant
much without the ongoing support of you – our valued guests.
In a world and industry where challenges are the norm and
customer choice has never been greater, we remain committed to
the notion that our guest is at the heart of everything that we do.
We exist because of you. Our growth has been rapid, but we will
not lose sight of continuing to deliver the best guest experience.
That is what gives us purpose.
To the future. After an absence of 23 years, on December 12,
we will inaugurate a new double daily service to the Croatian capi-
tal of Zagreb. This will add to the existing 3 seasonal services to
the Croatian coast of Dubrovnik, Split and Pula – meaning that we
will now fly to 4 Croatian destinations in total. This will provide our
guests with even greater choice and enable many more people
from across our network and partner network, further reason to
fly with Air Serbia.
Other exciting developments lie in store for 2015, with even
more enhancements to our inflight offering currently under
development. I hope to be able to share these with you early in
the new year.
But, that is for the future.
As people begin with their plans for the holiday season, I am
happy that Air Serbia will help to bring together family and friends
to celebrate this festive season. On behalf of everyone at Air Ser-
bia, I would like to thank each and every guest for their patronage,
with best wishes for the holidays and hope that 2015 will be as
prosperous as 2014.
Dane Kondić
CEO
Air Serbia
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