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108

|

Er Srbija u fokusu

/ Air Serbia close up

Obraćanje

putnicima iz

pilotske kabine

e

Addressing guests

from the cockpit

Kapetan

Predrag Radosavljević

odgovara

e

Captain Predrag Radosavljević responds

e

N

Good afternoon, ladies and

gentlemen, this is your

captain speaking, my name is

Predrag Radosavljević. On be-

half of the crew, I would like to

welcome you aboard for this Air

Serbia flight to...”

The role of host on every

Air Serbia flight is an honour

that belongs to all aircraft flight

commanders. According to an old

Serbian custom, when the host

addresses the guests to welcome

them aboard, on each Air Serbia

flight it is the captain who address-

es guests prior to the aircraft’s

departure. Due to safety proce-

dures in air transport, the captain

has no personal contact with the

guests and makes all statements

directed towards guests using the

passenger address system – popu-

larly known as a PA system.

In his welcome address, the

captain communicates information

relating to the length of the flight,

weather conditions along the route

and at the destination, and always

expresses gratitude for the trust

placed in him by the guests.

There are three groups of

situations in which the captain

addresses passengers:

1

Standard addressing of

guests, envisaged for every

flight:

Prior to starting the

engines; During spraying of

the aircraft to prevent icing

during the winter period; If the

plane’s departure is delayed;

Upon approach to the destina-

tion airport for landing; Prior to

starting his descent; the captain

announces information about

the flight, external temperatures

at cruise altitude; geographic

points overflown, weather con-

ditions at the destination and

the projected time of arrival.

2

Announcements in the

event of unforeseen techni-

cal, meteorological or operation-

al issues:

when returning to the

departure airport, when chang-

ing course and redirecting to

an alternative airport; in the

event of entry into a turbulent

zone; in the event of entry into

a waiting zone for land (clean-

ing runways; heavy traffic...);

in the event of abandoning a

landing procedure

3

In situations during which

the safety of the flight is

threatened, when it is most im-

portant that the address conveys

calmness and the controllability

of the situation

In cases when the captain

does not have the time to address

guests, due to other obligations,

they are obliged to authorise the

first officer or cabin crew chief to

do so on their behalf.

“I thank you for your atten-

tion and, on behalf of the en-

tire crew, wish you a pleasant

flight ...”

D

obar dan dame i gospodo, govori vam kapetan, moje ime je

Predrag Radosavljević. U ime posade, želim vam dobrodošli-

cu u avion Er Srbije na letu za...“

Uloga domaćina na svakom letu Er Srbije čast je koja pripada

svakom vođi vazduhoplova. Kao po starom srpskom običaju,

kada se domaćin obraća gostima zdravicom za dobrodošlicu, na

svakom letu Er Srbije, u pozdravnoj objavi pre polaska aviona,

kapetan se obraća putnicima. Zbog sigurnosnih procedura u

avio-prevozu nije predviđen lični kontakt sa gostima i sve objave

vrše se preko sistema za obraćanje gostima (Passenger address

system – popularno PA).

U pozdravnom obraćanju kapetan saopštava informacije o

dužini leta, vremenskim uslovima na ruti i odredištu i uvek iska-

zuje zahvalnost gostima na poverenju.

Postoje tri grupe situacija u kojima se kapetan obraća putni-

cima:

1

Standardno obraćanje gostima, predviđeno na svakom letu:

pre startovanja motora; prilikom postupka prskanja avio-

na protiv zaleđivanja u zimskim danima; ako avion kasni u po-

lasku; na približavanju aerodromu sletanja; pre početka sniža-

vanja kapetan saopštava podatke o letu, spoljašnjoj temperaturi

na visini krstarenja, geografskim tačkama koje se preleću, me-

teorološkoj situaciji na odredištu i predviđeno vreme sletanja.

2

Obraćanje u slučaju nepredviđenih tehničkih, meteoroloških

ili operativnih razloga:

prilikom povratka sa poletanja;

prilikom skretanja sa rute i sletanja na neki drugi aerodrom;

u slučaju ulaska u zonu nemirnog leta; u slučaju ulaska u zonu

čekanja na sletanje (čišćenje piste, gust saobraćaj ...); u sluča-

ju odustajanja od sletanja.

3

U situacijama opasnim po bezbednost leta, kada je najvažnije da

se tokom obraćanja prenese smirenost i kontrolisanost situacije

U slučajevima kada kapetan zbog obaveza nema vremena

da se obrati putnicima, dužan je da ovlasti prvog oficira ili vođu

kabinske posade da to učine u njegovo ime.

„Zahvaljujem na pažnji i, u ime cele posade, želim vam ugo-

dan let....“